Cancellation Policy

This policy explains how cancellations are handled for bookings made through PitLane Travel's F1 planning platform.

Important Notice:

As a travel planning platform, we do not set or control cancellation policies. Each service provider (such as ticket vendors, hotels, and transport companies) has their own cancellation policy.

Understanding Cancellation Policies

When you make a booking through our platform, you'll be shown the specific cancellation policy for each service before confirmation. These policies may vary significantly between providers.

Common Cancellation Scenarios

Race Tickets

Often non-refundable or have strict cancellation terms
May offer resale options through official channels
Insurance might be available at time of purchase

Accommodation

Policies vary by property and rate type
May offer free cancellation up to a certain date
Premium rates might have more flexible terms

Transportation

Airlines have their own cancellation policies
Ground transport terms vary by provider
Some tickets may be transferable

How to Cancel

Cancellation Process:

Review the cancellation policy in your booking confirmation
Contact the service provider directly using their provided contact methods
Follow the provider's specific cancellation procedure
Keep all communication and confirmation numbers

Our Role

While we cannot process cancellations directly, we can:

Help you locate your booking information
Provide provider contact details
Explain general cancellation procedures
Answer questions about the platform

Refunds

Important:

All refunds are processed by the service provider
Refund timeframes vary by provider
Partial refunds may apply based on cancellation timing
Some bookings may be non-refundable

Contact Information

For platform-related questions about cancellations:
Email: support@pitlanetravel.com
For specific booking cancellations, please contact your service provider directly.

Last updated: January 2025